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Quick answers to common questions
How do I care for my merino pieces?
Machine wash cold on gentle cycle. Lay flat to dry. No bleach or fabric softener. Merino is naturally odor-resistant, so you can wear it multiple times between washes.
What's your return policy?
We offer 30-day returns on unworn, unwashed items with original tags. Free returns within Bulgaria. Contact us to start a return.
How long does shipping take?
Standard delivery is 2-3 business days within Bulgaria. Free shipping on orders over €180. You'll receive tracking information once your order ships.
How does merino sizing work?
Our merino pieces are designed for real bodies and true-to-size fit. Check the size guide on each product page. Still unsure? Contact us for personalized sizing advice.
Other ways to reach us
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Email
hello@meriknows.com
Response time: Within 24 hours -
Customer Care
Monday - Friday
9:00 - 17:00 EET -
Visit Us
Sofia, Bulgaria
(Address details coming soon)