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Quick answers to common questions

How do I care for my merino pieces?

Machine wash cold on gentle cycle. Lay flat to dry. No bleach or fabric softener. Merino is naturally odor-resistant, so you can wear it multiple times between washes.

What's your return policy?

We offer 30-day returns on unworn, unwashed items with original tags. Free returns within Bulgaria. Contact us to start a return.

How long does shipping take?

Standard delivery is 2-3 business days within Bulgaria. Free shipping on orders over €180. You'll receive tracking information once your order ships.

How does merino sizing work?

Our merino pieces are designed for real bodies and true-to-size fit. Check the size guide on each product page. Still unsure? Contact us for personalized sizing advice.

  • Email

    hello@meriknows.com
    Response time: Within 24 hours

  • Customer Care

    Monday - Friday
    9:00 - 17:00 EET

  • Visit Us

    Sofia, Bulgaria
    (Address details coming soon)